At Luxemeds, your satisfaction and trust are our top priorities. We strive to ensure every order meets your expectations and health needs. However, we understand that there may be instances where you need to cancel an order or request a refund. Please read our policy below for details.
You may cancel your order within 1 hour of placing it, provided it has not yet been processed or shipped.
To cancel an order, please contact our support team immediately via phone or email.
Once an order is shipped, it cannot be cancelled.
Due to the nature of pharmaceutical and wellness products, we do not accept returns or offer refunds on opened or used items unless the product was damaged or incorrect upon delivery.
If you receive a damaged, expired, or wrong product, please notify us within 48 hours of delivery. We may require photo evidence to process your claim.
Approved refund requests will be processed within 7–10 business days to the original method of payment.
Opened, used, or tampered products
Orders delivered as described and in good condition
Products requested for return beyond the 48-hour window
If you have any questions or concerns about our Refund & Cancellation Policy, feel free to reach out to us:
📍 Address: 123 Wellness Ave, Suite 400, Miami, FL 33101
📧 Email: support@luxemeds.com
📞 Phone: +1 (888) 555-0199
Thank you for choosing Luxemeds — your wellness is our priority.